ARRM Cares Award Winner
35 Years of Service
As a supervisor and Direct Service Professional (DSP) in two homes, Denise strives to achieve the highest standards for both her co-workers, and the people who live in her homes. Denise has the ability to connect with people of all walks of life, cultures, and age groups. Creating bonds with the people she works with has increased her ability to work as a team member and accomplish the goals of the people we serve. Denise has shown the ability to train and support her coworkers in a manner that is direct and professional. Denise has made it a priority to know the rules and practices delineated in the PFF Employee Handbook. She applies them fairly, using examples and language co-works can relate to. For example, Denise enforces PFF's policy of submission of vacation requests two weeks before the requested time off. When she receives a request as per policy, she will work tirelessly, even in this staffing crisis, to grant vacation time. She will often work the requested shifts off herself, while meeting the job duties assigned her as a supervisor. Denise has developed strong bonds with the families and guardians of the people who live in the homes she supervises. She supports them through communicating not only as required with families and guardians, but just generally "touching base" , too. Should a person served need to visit the Mayo Clinic, Denise will work with PFF's Administrator to make sure there is a staff person from that client's home present at all times for the families' peace of mind, and to ensure recommendations and prescribed instructions from doctors are shared accurately with PFF's nurse. If someone wants to go on a home visit, but needs to be catheterized daily, Denise will arrange for a staff, or go herself, to the family's home, if possible, to carry out the procedure. She supports the people she serves, her co-workers, and PFF with professionalism, always bearing in mind PFF's mission: Protecting, supporting and empowering people to pursue an authentic life of purpose and fulfillment.