Annual Conference

June 7 - 8 | Mystic Lake Casino
Prior Lake, MN

Schedule icon

Conference Sessions

The ARRM Annual Conference has more than 30 educational sessions broken out over both days of the conference. Addressing a wide range of topics, sessions also have content specifically geared to specific job functions. DSPs, Frontline and Middle Managers, and Upper Management will all find sessions relating to the issues they take on every day.

Sessions with content for DSPs are marked as "DSP" | Sessions with content for managers are marked "MAN" | Sessions with content for upper management are marked "UPR"


Wednesday, June 7

Keynote: 9:00 - 10:15 a.m. (Read more about Ann Kerian)

Session: Navigating Change and Transition (UPR)
Presenter: Ted Bowman, Independent Consultant
Description: To change can be essential but limiting. The psychological process of coming to grips with change is transition. Transition involves processes to discern, integrate and behave differently. Participants will be able to distinguish change and transition, and describe strategies and processes to move toward transition.

Session: Promoting Healthy Professional Boundaries in Direct Support Relationships (MAN)
Presenter: Jason Hoffrogge, Orion Associates
Professional boundaries cannot only affect the therapeutic relationship between a staff and the individual they are working with, but they can also affect the well-being and progress of the individual. This session will guide managers on how to improve therapeutic relationships and reduce liability by coaching and setting policies that promote healthy professionalism.

Session: Looking Beyond What You See To Know the Truth About Autism (All)
Presenters: Matteo Musso and Annette Musso, Creative Autism Solutions Team
Description: After 12 years of silence, a preverbal autistic boy has found his voice and shares it in a most unique way….one letter at a time. Hear his profound insights on what it is like to be autistic as he shares his message…a message louder than autism. Matteo will answer your questions about how he processes information, the challenges of being autistic in our society, what is really helpful to autistics and any other curiosity you may have. Bring your questions with you.

Session: Creating Meaningful Person Centered Outcomes (MAN)
Presenters: Betsy Gadbois, Owakihi, Inc. and Stacy Danov, DHS
Description: Historically, Programs and goals established through the annual planning process have often failed to strike a meaningful balance between what is important to the person and what is important for him/her. Moving beyond programs and goals, chapter 245D requires that services must support the accomplishment of the person’s desired outcomes. This session will help participates understand the federal and state statue, rules, and policies, while defining what meaningful outcomes are.

Session: Housing Access Coordination (HAC): A Home of Your Own (DSP, MAN)
Presenters: Melanie Fry, DHS
Description: Participants will learn about Housing Access Coordination, (HAC) the evidence based, pay for performance, redesigned Home and Community Based Waiver service in Minnesota. Since 2009, the Housing Access Services grant assisted over 1,800 people move to market rate housing. Evidence gathered in that project informed the redesign of HAC. Learn how to successfully help people with disabilities move to a home of their own using person-centered practices. Participants will learn about free, on line DHS provider staff training, and from success stories of individuals with disabilities, staff and families. More than 30 providers have enrolled to provide HAC, learn how it might fit in your organization.

Session: Generations X, Y, Z: How Can We All Work Together? (All)
Presenter: Ann Kerian: Consulting and Coaching
Description: Every generation has its unique differences.  The youngest generation is far different from the oldest living generation.  But, guess what?  We’re all in the workplace together.  It can make for some interesting workplace wackiness.  Learn how to enjoy and embrace each other’s attributes.

Session: Social Security Employment Supports: What Are They and How Do You Use Them (MAN)

Presenter: Joani Werner, Social Security Administration
Description: Social Security Work Incentives include Student Earned Income Exclusion, PASS plans and Ticket to Work. Find out about these programs and gain a basic understanding of SSI and SSDI. With this knowledge you can help your clients move forward in their employment goal.

Session: Predicting the Future With Analytics: Collecting Data and Measuring Outcomes (MAN, UPR, HR)
Presenter: Jean Bezek, MediSked
Description: Learn how software analytics can aggregate data to identify and measure outcomes, and proactively identifying trends. Examples relating to both clinical and administrative scenarios will be shared.

Session: The Power of A Thank You (MAN)
Presenter: Josie Robinson, The Gratitude Jar LLC
Description: In this presentation you’ll discover my easy-to-learn Give THANKS formula for delivering extraordinary results in every area of your life—work, personal, family, and spiritual—that only takes a few minutes a day to do.

Session: Advocacy or Caregiver….What’s The Difference (DSP)
Presenter: Betsy Gadbois, Owakihi, Inc.
Description: Perhaps in order for people to have lives that they desire and find meaningful, the people that support them should change how we think about our work. There is a big difference between being a caregiver and being an advocate. In this interactive session we will learn the role of the advocate in supporting people to have a positive control over their lives. We also get a greater understanding of the power of being a staff person. We will explore what is important to people, for people and how we can find balance.

Session: Independence, Technology and Services (MAN, UPR)
Presenter: Jen Elleraas, Dungarvin MN
Description: When a person shares that they want to move into or remain in their own home, it can be a very overwhelming process to navigate options. Follow a humbled service provider as we makes stops to discuss getting team buy-in, risk, and technology use. We will laugh (and maybe even cry a little) as we learn from the successes and “teachable moments” of others who have traveled this journey before us.

Session: Avoiding Legal Issues That May Impede Innovative Change (MAN)
Presenter: Sam Orbovich, Fredrikson & Byron, P.A.
Description: Agents of change rarely have the luxury of implementing new innovative ideas on a blank slate. Minnesota providers must navigate laws and regulations governing licensing payment, maltreatment and civil liability whenever they implement new ideas. This session will describe legal pitfalls that might be triggered b good faith innovations.

Session: Home and Community Safety for Individuals with ASD (DSP, MAN)
Presenter: Chet Tschetter, Autism Society Of Minnesota
Description: We often hear in the media about situations with law enforcement or other first responders that have not gone well. It is our responsibility as quality care providers to do our part to help those with ASD know what to expect and what to do in a situation where they may interact with first responders. We can change the outcome to a more positive outcome for everyone by applying helpful tips.

Session: Quality Reputations and Happiness (DSP, MAN)
Presenter: Jay McKibbins, Opportunity Partners, Inc.
Description: Quality of life and resiliency are linked to happiness. This happiness is related to individuals being treated with dignity and respect and have valued social roles. This training will focus on how to recognize the links between happiness, contributing, quality reputations and quality of life and how to support people to build lives full of all of those things.

Session: Being Prepared for Minnesota Health Care Programs (MHCP) Waiver Revalidation Process (UPR)
Presenters: Mai Yang, DHS-Provider Relations and Pansi Millage, DHS
Description: MHCP will be starting the revalidation process for waiver providers in early 2017. To help get you ready for the revalidation process, MHCP Home and Community Based provider trainers will walk you through the requirements of revalidation, let you know what the application fee will be for 2017, what you need to do if you have multiple locations.

Session: Expanding, Diversifying and Improving Minnesota’s Direct Service Workforce (UPR)
Presenter: David Sherwood-Gabrielson, Dept. of Employment and Economic Development (DEED)
Description: This session will inform attendees on the development of strategies and activities to recruit, train and retain direct support workers to meet Minnesota’s direct service workforce needs.

Session: ABLE Accounts and Other Exempt Savings & Options (UPR, HR)
Presenter: Dr. Thomas Tierney, Arlington Heritage Group, Inc.
Description: Providers have opportunities with the ABLE accounts and other instruments like it to innovate and overhaul the way individual funds are managed. This could have a positive effect on Individual Support Plans interactions with consumer families and also improve the organization’s financial controls.

Session: I Don’t Give A………..! Compassion Fatigue (MAN, UPR, HR)
Presenter: Joan Somes, Regions Hospital
Description: Being exposed to stressful and often hopeless situations day after day can lead to loss of compassion. Healthcare workers are particularly at risk for this to happen and even more so if the people they are responsible for are frail or vulnerable. This lecture will identify differences between burn out and compassion fatigue, as well as ways to recognize symptoms in yourself or others, and ways to cope, or help others cope.

Thursday, June 8

Keynote: 9:00 - 10:00 a.m. (Read more about Kat Perkins)

Session: Becoming Your Own Best Change Agent (DSP)
Presenters: Jennifer Walton, Ki Lewis, Ruth York and Jerry LeVasseur, ALLY People Solutions
Description: Identify the four building blocks of Emotional Intelligence (EQ) and understand how they relate to developing personal leadership abilities. Discover one's ability to develop and grow EQ, personally and professionally.

Session: Change Management for Agencies (UPR, HR)
Presenter: John Graham, MITC
Description: Learn how to develop a well-crafted change management plan from the leader in workforce management for agencies. Attendees will learn the five parts of a successful change management plan, the essential role of managers in adopting new technology and how to engage them, and gain tools for advocating for change at your agency.

Session: It’s Time to Dream! Using Technology to Think About the Future (MAN)
Presenters: Allycia Wolff and Molly Giffin, Arc Greater Twin Cities
Description: Specifically designed to help people think about their future, the TVP MApp pairs persons centered tools and technology in an easy 17 question interest quiz. The Transition Vision Program (TVP) MApp was developed by The ARC Greater Twin Cities to Assist participants in thinking about their strengths, talents and area of needed support. This online format has the potential to help thousands of people consider what they want out of life, and creates a map toward their future goals. Join us in this session as we share the TVP MApp, participant experiences, and how your organization can utilize this tool to help support people in their best lives.

Session: Leading Direct Support Staff Out of Power Struggles (MAN)
Presenter: Jason Hoffrogge, Orion Associates
Description: Power struggles are responsible for the breakdown of therapeutic relationships, loss of control for individuals with disabilities, and even crisis behavior incidents. This session will help managers learn how to establish a new culture that reduces power struggles through communication, coaching, and the use of person-centered tools.

Session: Navigating the Crisis System for Persons with Intellectual/Developmental Disabilities (MAN)
Presenters: Kelly Ruiz and Steve Dahl, MORA-MCCP
Description: Navigating crisis services in the 7-county metro area for individuals with Intellectual/Developmental Disabilities is complex. The Metro Crisis Coordination Program in collaboration with DHS Community Support Services, will discuss, access, services and benefits of using preventative community-based services to help maintain residential placements and minimize behavioral/psychiatric hospitalizations.

Session: Top Ten Uses of Technology and How to Pay for Them (MAN)
Presenters: Alan Berner, The Phoenix Residence Inc., and Sandy Henry
Description: Session will review technologies in use today in the areas of Assistive Technology, Remote Support/Monitoring and Program Management. In each area speakers will look at costs, revenue or payment sources available, and cost benefit analysis from the provider perspective.

Session: Alternative Overnight Supervision Technology (MAN, UPR)
Presenters: Anna MacIntyre, Deb Amman, Jill Slaikeu, DHS-Disability Services and Licensing Divisions and Sandy Henry, faciliator
Description: Experts from DHS and ARRM will present on DHS monitoring technology policy, licensing issues with use of alternative overnight supervision as well as information on best practices. There will be opportunity for questions.

Session: No Cost/Low Cost Efficiency Improvements (All)
Presenters: Kelly Rietow and Rick Rietow, Roo Solutions
Description: Every day we experience the frustration of unnecessary complexity, redundancy and paperwork. “We've always done it that way” – “We don't have the resources” – “I don't have time to fix it” Pick your excuse. There is always a reason not to improve a process. During this hands-on workshop, you will learn that exerting 10% effort now saves 100% frustration later. Learn simple, practical steps your organization can take today to improve volunteer utilization, staff productivity and mission impact. Experience first-hand how process improvement can impact your nonprofit’s ability to serve its mission.

Session: Now Is The Time For Change! (MAN)
Presenters: Tom Wildes, Chris Latzke and Angela Hjelseth , Lutheran Social Service
Description: The participants of this session will receive tools to assist them in building stronger teams through the use of proven tools. As teams become stronger the people that you support begin to have lives they desire! Some of the areas to be covered are; staff conflict, choosing outcomes for your teams, hiring the right staff and positive feedback for you teams. We spend so much time redirecting staff, now is the time to build teams and support the people we serve.

Session: The Impossible Is Possible – Using Positive Supports (MAN)
Presenter: Amber Maki, DHS-Disability Services Division
Description: Since the roll-out of 245D and the Positive Supports Rule, some teams have felt they've been given an impossible mission: to reduce and eliminate the need for restrictive interventions to effectively manage dangerous and difficult behavior. This presentation will provide real world examples and information demonstrating how the impossible has been achieved where teams have developed innovative positive support strategies and implemented them using the Positive Support Transition Plan. The audience will see work that has resulted in major quality of life improvements for people in cases where their teams had felt circumstances would never improve (and likely deteriorate!) without using restrictive interventions. Tips for locating needed materials and for incorporating Functional Behavior Assessment and person-centered planning information into the PSTP will also be presented.

Session: The Role of Service Providers in the Minnesota Self-Advocacy Movement (MAN)
Presenters: Mary Kay Kennedy and Brian Heuring, Advocating Change Together
Description: A recent Minnesota self-advocacy environmental scan (e-scan) notes that the role of service providers in promoting self-advocacy is both positive and negative. On the positive side: the e-scan identified providers as having the potential to become critical player in promoting of the self-advocacy movement. On the negative side: the e-scan identified concerns including conflict of interest, limiting opportunities for people to connect with independent self-advocacy groups, and branding self-advocacy identity with the provider. Come to this workshop for an e-scan report including current statues and recommendation. Come to this workshop to explore opportunities for your organization to help build the self-advocacy movement. Come to this workshop to consider the three central building blocks of self-advocacy:  1) building personal power 2) connecting to disability rights and 3) building better communities.

Session: PRN Medications: What to do and what not to do (MAN)
Presenters: Karen Finck, Health Counseling Services
Description: PRN (as needed) medications are used to help manage both medical and psychiatric symptoms. In traditional health care settings, nurses are responsible for determining when someone needs a PRN medication and for administering the medication. In community settings, in the absence of detailed prescriber orders, unlicensed staff, without medical training, are often put in the frustrating position for determining why and when to give these medications. This presentation gives guidelines for you to administer PRN medications safely using techniques to help the medications be the most effective.

Session: I Am NOT Invisible! (DSP, MAN)
Presenter: Sarah Stein, STAR Services, Inc.
Description: This session will discuss people’s perspective on how people can be a bed, a number, or someone lost in the crowd. We will see and hear stories on how being invisible can affect everyone and to have empathy to change our perspective. We all struggle feeling invisible. The group will discuss their individual perspective and apply that to individuals we serve to allow people to have their voice heard.

Session: It’s All About Choice: Support Decision Making, an Alternative to Guardianship (MAN)
Presenter: Allycia Wolff, Arc Greater Twin Cities
Description: Guardianship has been the go to option for decades in supporting a person with disabilities. With person centered practices and supported decision making theories gaining notice-people are encouraged to make their own life decisions more now than in the past. How can you best support someone in living their own life while staying safe and healthy? What is supported decision making? This presentation will discuss what options people have in making decisions and how people have made alternatives to guardianship work.

Session: The Power of Data - Put It To Use! (All)
Presenter: Josh DeZurik, Dungarvin MN LLC
Description: Electronic records and other data generating tools offer opportunities for managers to monitor the quality of services, improve implementation of expectations, and identify emerging issues. Information available to most providers today can assist in reaching faster and more accurate conclusions in investigations – if we use the tools properly. Josh will review such a system.

Session: Transitioning from Manager to Leader (MAN)
Presenter: Kelly Rietow, Roo Solutions
Description: Many of us are promoted and thrust into managerial or leadership positions without support, training, or clear expectations for what good performance looks like. Organizations use the words manager and leader interchangeably, yet they are quite different skill sets.  Attend this session to learn more about the differences between managers and leaders. where you are on the leadership continuum and how to become an ACE leader in your organization.




Exhibitors icon
Q Branch Exhibitors
Sponsors icon
Connect icon
ARRM Cares icon
ARRM Cares