The conversation is a collaboration between case managers, persons served, advocates, and providers to explore how using technology can increase independence and safety of the individual supported.
The role of a case manager during these initial conversations is to ensure the person’s needs are being appropriately considered, their questions and concerns are able to be voiced, and that state requirements are met. This may include initiating the conversation, helping individuals and family members raise questions, discussing potential service options that are available and appropriate for the individual, and connecting individuals and families with providers of the desired services. Ultimately, the goal is to ensure the individual and their family members/advocates understand the technology and realize the full impact it can have on increasing independence and quality of life.
The conversation should conclude with everyone being on the same page.